1. How do I play a session?
Content must be played at the presentation level. On the home page, you can browse content by pathway, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on the View Now button. You can also search for specific content by using the search tab.
2. What is the difference between Basic Search and Search Content of Slides?
Basic Search searches session titles, presentation titles and speaker names and will display the results from any of those three categories containing your search term. If you select a session from the results list, it will display all the presentations in that session (even though your search term may not be in every presentation title).
Search Content of Slides searches every word on every slide in every presentation. The results are ordered by the number of times your search term shows up in the presentation. In addition, the search results display the time stamp when your search term appears in the presentation. You can go directly to that point of the presentation by clicking on the time stamp. You must be online to use search content of slides.
3. Are there thumbnail/preview slides?
Yes, to view the thumbnails, you must be watching a presentation in full screen mode. To get to full screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full screen mode and thumbnails will appear on the bottom of the screen.
4. Can I bookmark a session or presentation?
Yes, you can bookmark a presentation or all the presentations in a session. Since content must be watched at the presentation level, you must bookmark presentations. You cannot bookmark a session.
There is a Bookmark icon next to each presentation on any of the browse or search results. Click the bookmark. To revisit a session you bookmarked, select Bookmarks from the dropdown menu under Browse.
5. Will the player remember where I left off in a presentation?
Yes, if you have begun watching a presentation, the player will automatically start at the place you stopped regardless of what device you are on. In other words, if you start watching a presentation on your work computer, you can immediately start playing at the place you stopped watching on your tablet or phone. To see a list of presentations that you have recently watched, Browse by Recently Viewed.
6. What are Most Watched and Most Liked?
Most Watched is driven by real-time analytics and reflects the presentations that your peers and colleagues are actually watching the most.
Most Liked displays the presentations that your peers and colleagues have Liked. To Like a presentation, click on Like above the video window. Please note, your decision to Like a presentation is anonymous.
7. I can’t hear the presentation. How do I fix that?
Your computer may have up to three places that control the volume: 1) Within the video window (place your mouse over the video window and there is a volume control on the bottom right), 2) on your computer and 3) on your speakers if you have external speakers.
8. How do I download presentations?
You cannot download the videos of the presentations themselves, but you can download MP3s of the audio only and PDFs of the presenter slides (See Question #15 and #16).
9. Do I have to be online to watch presentations?
If you purchased the Gold Registration package or added the hard drive to your purchase, the drive will be automatically sent to you. The portable drive contains the same presentations as the online version, but you do not have to be online to watch the presentations on the portable drive. If you do not have Silverlight or an HTML5 compatible operating system/browser, you may need to be online the first time you use the portable drive to download Silverlight at www.microsoft.com/getsilverlight.
If you did not purchase the Gold Registration package or the hard drive option, you must be online to watch the sessions.
Please note: While the same presentations are available on the hard drive, not all features are available on the hard drive. Advanced search, bookmarks, CME/CNE testing, Most Watched and Most Liked are only available online.
10. The slides look fuzzy. Can I improve the quality?
DDW On Demand uses a technology called Smooth Streaming. This means the resolution of the slides depends on the quality of your internet connection and the number of people on that internet connection at any given time. If you have a low-bandwidth connection, you will be able to watch the videos, but at a lower resolution. On the bottom left of the video window, there is an icon with bars. This indicates the video quality based on your internet connection at that time. If you only see one or two bars, you can expect the quality to increase when you have a higher bandwidth connection.
11. How do I watch presentations on my mobile device?
DDW On Demand is automatically formatted to play on most mobile devices. Simply log-in at Science.acc.org on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing. You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.
12. How long will I have online access for?
Sessions will be available online for two years from the date of the annual meeting. You can access sessions on your hard drive indefinitely, but not all features are available on the hard drive, including Search Content of Slides, CME/CNE Testing, Bookmarks, Most Watched and Most Liked.
13. I can’t find the session I want to watch, but it was listed as part of the product. How do I find it?
We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.
14. How do I download MP3s?
You can download individual MP3s by clicking on the Files tab under a Presentation name and then clicking on the MP3 button. You can also download all MP3s to iTunes or other podcasting programs by selecting the All MP3s on the top right.
15. How do I download PDFs?
You can download PDFs of individual presenter slides by clicking on the Files tab under a Presentation name and then clicking on the PDF button.
16. The PDF I am looking for is not available? How do I find it?
PDFs of presenter slides are only available if the presenter submitted their presentation slides. If a PDF button is not showing in the Files section, that means the presenter did not submit their slides during the Meeting and the PDF is not available.
17. Can I get credit for watching the On Demand videos and what is the process for claiming credit?
Yes, you can claim CME credits for selected DDW On Demand sessions. To see what sessions are eligible for CME Credit, select Browse by CME Eligible. You will also see a CME icon on any session that is CME eligible throughout the player.
To claim CME credit for a session, review the CME Information that is automatically displayed before you watch the session. You can also access the CME Information by clicking the CME Info button when you are playing a presentation.
After watching all presentations in a session, click on the Test button above the presentation to take the post-test. You must be online and logged into the online version of the product to take the post-test. You must score 100% on the post-test, but you will have the opportunity to re-take questions that you missed until you score 100%.
Once you have completed the post-test and survey, you will be able to generate a CME Certificate. The certificate will include all credits claimed in the calendar year.
18. I can’t find my certificate. Can I print another copy?
Yes. Click on the CME/CNE Test link. If you have successfully passed the post-test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.
19. How long can I claimCME or CNE and MOC credit for?
Credit can be claimed until June 3, 2019.
20. Who can claim?
CME credit is available for physicians and physician assistants.
21. I still need help. Who do I contact?
You can contact iScience@acc.org or call us at 818-844-3299 (Toll Free 800-501-2303). Support Hours of Operation are 7:30 AM – 5:00 PM PST